{"id":52160,"date":"2025-11-06T05:35:00","date_gmt":"2025-11-06T05:35:00","guid":{"rendered":"https:\/\/mihcm.com\/?post_type=case-study&#038;p=52160"},"modified":"2025-11-20T06:25:53","modified_gmt":"2025-11-20T06:25:53","slug":"a-transformational-journey","status":"publish","type":"case-study","link":"https:\/\/mihcm.com\/th\/case-study\/a-transformational-journey\/","title":{"rendered":"A transformational journey\u00a0"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"52160\" class=\"elementor elementor-52160\" data-elementor-post-type=\"case-study\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0acdaea e-con-full e-flex e-con e-parent\" data-id=\"0acdaea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f29478f e-flex e-con-boxed e-con e-child\" data-id=\"f29478f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5b44b54 e-con-full e-flex e-con e-child\" data-id=\"5b44b54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fdcfd0 elementor-widget elementor-widget-text-editor\" data-id=\"2fdcfd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A key player in the Maldives\u2019 telecommunications industry, Ooredoo Maldives delivers a full range of telecommunication and digital services, including mobile, fixed broadband, and enterprise solutions.<\/p><p>The company empowers individuals and businesses with a strong focus on digital transformation through innovative connectivity, digital lifestyle products, and ICT solutions.<\/p><p>In 2010, Ooredoo Maldives partnered with Microimage to embark on its digital HR transformation journey, applying global best practices and aligning HR strategies with evolving business requirements.<\/p><p>This partnership has enabled the company to streamline HR processes, enhance data-driven decision-making, and foster a more agile, empowered workforce<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8de959 e-con-full e-flex e-con e-child\" data-id=\"b8de959\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cad53cb e-con-full e-flex e-con e-child\" data-id=\"cad53cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32f68a8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"32f68a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"32\" height=\"33\" viewbox=\"0 0 32 33\" fill=\"none\"><path d=\"M17.0451 14.1005L21.3768 22.2737C22.1725 21.2555 22.6737 18.892 24.3024 20.2221L30.4001 30.7671C31.9396 30.5129 32.666 32.2827 31.2118 32.9643L0.979038 33C-0.664354 32.5754 -0.0805703 30.5087 1.55882 30.7671L7.75653 20.1204C9.29063 19.0418 9.90907 21.1936 10.5168 22.2764L10.7807 22.0703L14.8086 14.2681C15.3511 10.0935 14.4407 5.15224 14.9099 1.04364C15.0778 -0.428034 16.9171 -0.290623 17.1264 1.12471L27.6478 1.1096C30.5348 1.37892 26.9681 4.94612 26.9108 6.00556C26.8535 7.065 29.2139 9.15503 28.6741 10.4261C28.6008 10.5992 28.177 11.0101 28.0424 11.0101H17.0464V14.1018L17.0451 14.1005ZM25.8418 3.31367H17.0451V8.81012H25.8418C25.6419 8.06398 24.5277 6.81079 24.4997 6.12786C24.4663 5.324 25.5819 4.10929 25.8418 3.31367ZM8.78148 30.7959H23.1762L16.0441 16.7786L8.78148 30.7959ZM3.98326 30.7959H6.18245L9.42391 24.6578C9.42924 24.5547 8.80148 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x1=\"29.201\" y1=\"3.71242\" x2=\"1.9894\" y2=\"30.1009\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#2EFFF3\"><\/stop><stop offset=\"1\" stop-color=\"#23BAB1\"><\/stop><\/lineargradient><lineargradient id=\"paint1_linear_18507_41765\" x1=\"29.201\" y1=\"3.71242\" x2=\"1.9894\" y2=\"30.1009\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#2EFFF3\"><\/stop><stop offset=\"1\" stop-color=\"#23BAB1\"><\/stop><\/lineargradient><lineargradient id=\"paint2_linear_18507_41765\" x1=\"29.201\" y1=\"3.71242\" x2=\"1.9894\" y2=\"30.1009\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#2EFFF3\"><\/stop><stop offset=\"1\" stop-color=\"#23BAB1\"><\/stop><\/lineargradient><lineargradient id=\"paint3_linear_18507_41765\" x1=\"29.201\" y1=\"3.71242\" x2=\"1.9894\" y2=\"30.1009\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#2EFFF3\"><\/stop><stop offset=\"1\" stop-color=\"#23BAB1\"><\/stop><\/lineargradient><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28f197a elementor-widget elementor-widget-heading\" data-id=\"28f197a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">MiHCM solutions implemented<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c031afb elementor-widget elementor-widget-text-editor\" data-id=\"c031afb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To address its HR issues, Ooredoo Maldives adopted a comprehensive suite of MiHCM modules:<\/p><ul><li>\u0e23\u0e30\u0e1a\u0e1a\u0e1a\u0e23\u0e34\u0e2b\u0e32\u0e23\u0e17\u0e23\u0e31\u0e1e\u0e22\u0e32\u0e01\u0e23\u0e1a\u0e38\u0e04\u0e04\u0e25<\/li><li>\u0e23\u0e30\u0e1a\u0e1a\u0e1b\u0e23\u0e30\u0e40\u0e21\u0e34\u0e19\u0e1b\u0e23\u0e30\u0e2a\u0e34\u0e17\u0e18\u0e34\u0e20\u0e32\u0e1e\u0e01\u0e32\u0e23\u0e17\u0e33\u0e07\u0e32\u0e19<\/li><li>\u0e01\u0e32\u0e23\u0e40\u0e23\u0e35\u0e22\u0e1a\u0e23\u0e39\u0e49\u0e41\u0e25\u0e30\u0e01\u0e32\u0e23\u0e1e\u0e31\u0e12\u0e19\u0e32<\/li><li>\u0e01\u0e32\u0e23\u0e27\u0e32\u0e07\u0e41\u0e1c\u0e19\u0e01\u0e32\u0e23\u0e2a\u0e37\u0e1a\u0e17\u0e2d\u0e14\u0e15\u0e33\u0e41\u0e2b\u0e19\u0e48\u0e07<\/li><li>Compensation &amp; Benefits<\/li><li>Time &amp; Attendance<\/li><li>\u0e23\u0e30\u0e1a\u0e1a\u0e08\u0e48\u0e32\u0e22\u0e40\u0e07\u0e34\u0e19\u0e40\u0e14\u0e37\u0e2d\u0e19\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a8cdcd e-con-full e-flex e-con e-child\" data-id=\"6a8cdcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-743bb2f elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"743bb2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"47\" height=\"31\" viewbox=\"0 0 47 31\" fill=\"none\"><path d=\"M34.6067 14.0404C33.0942 12.6126 34.5453 10.2974 36.365 11.6409C36.7439 11.9198 39.4324 14.6432 39.5144 14.9031C39.6943 15.474 39.6211 15.9576 39.2876 16.4369C38.9717 16.8915 36.836 18.9961 36.365 19.3447C34.5453 20.6882 33.0942 18.373 34.6067 16.9453H31.0961C30.5066 23.6992 25.2508 29.4581 18.5498 30.7043C2.30271 33.7254 -6.85722 12.8261 6.24051 3.08748C15.9929 -4.16459 29.9902 2.11725 31.0946 14.0404H34.6067ZM30.9498 14.1856H20.3446C18.9418 14.1856 18.9418 16.8 20.3446 16.8H30.9498V14.1856Z\" fill=\"url(#paint0_linear_18510_42084)\"><\/path><path d=\"M26.4152 29.875C27.1612 29.782 28.4192 27.9752 28.8609 27.859C29.1433 27.7849 31.1692 28.1727 31.9064 28.1349C41.0517 27.6629 46.7624 18.1421 42.7778 9.92125C40.6392 5.50871 35.5312 2.52684 30.587 2.858C30.1394 2.8885 29.2018 3.21385 28.8624 3.12525C28.4221 3.0105 27.1641 1.20366 26.4166 1.10925C26.1358 0.708373 28.1091 0.337999 28.4294 0.279901C35.05 -0.918369 41.7817 2.11725 45.0173 7.98659C51.4258 19.612 41.356 33.1038 28.3095 30.6767C28.0666 30.6317 26.1285 30.2715 26.4166 29.8735L26.4152 29.875Z\" fill=\"url(#paint1_linear_18510_42084)\"><\/path><defs><lineargradient id=\"paint0_linear_18510_42084\" x1=\"42.889\" y1=\"3.48743\" x2=\"19.3803\" y2=\"39.1315\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#2EFFF3\"><\/stop><stop offset=\"1\" stop-color=\"#23BAB1\"><\/stop><\/lineargradient><lineargradient id=\"paint1_linear_18510_42084\" x1=\"42.889\" y1=\"3.48743\" x2=\"19.3803\" y2=\"39.1315\" gradientunits=\"userSpaceOnUse\"><stop stop-color=\"#2EFFF3\"><\/stop><stop offset=\"1\" stop-color=\"#23BAB1\"><\/stop><\/lineargradient><\/defs><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c019bdb elementor-widget elementor-widget-heading\" data-id=\"c019bdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A transformational journey<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7059994 elementor-widget elementor-widget-text-editor\" data-id=\"7059994\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The implementation of MiHCM marked a turning point in Ooredoo Maldives\u2019 HR transformation journey.<\/p><p>\u201cOur digital HR journey with MiHCM began in 2010, marking the start of a significant transformation in the way we manage and engage with our people. From the initiation stage through to the full-scale implementation, the automation of all modules was carried out efficiently and with a high level of professionalism. The platform has provided us with an integrated, structured, and user-friendly system that has elevated the overall efficiency of our HR operations,\u201d said Ooredoo Director of Human Resources Fazna Mansoor.<\/p><p>She emphasised that a key strength of MiHCM lies in its alignment with global best practices, ensuring that Ooredoo processes are modern, benchmarked, and future ready: \u201cOver the years, we have been able to successfully digitalise all employee touchpoints, enabling a truly 100% digital HR ecosystem. This shift has not only improved accessibility and efficiency but also significantly enhanced the employee experience across the organisation.\u201d<\/p><p>Among the MiHCM modules, the Performance Management system stands out as a pivotal enabler in fostering a culture of transparency, accountability, and accountability, Mansoor revealed. \u201cIt has provided us with the ability to objectively measure performance, assess and develop key competencies, drive meaningful conversations, and link individual contributions with organisational goals.\u201d<\/p><p>\u201cMiHCM has consistently proven to be more than just a technology provider. It has been a strategic partner in our digitalisation journey, supporting us in building an agile, engaged, and future-focused HR function. The collaboration has strengthened our ability to create value for both the business and our people, making MiHCM an integral part of our success story,\u201d the Ooredoo Director of Human Resources concluded.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0068766 e-con-full e-flex e-con e-child\" data-id=\"0068766\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-31da19b e-con-full e-flex e-con e-child\" data-id=\"31da19b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34e3081 elementor-widget elementor-widget-heading\" data-id=\"34e3081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Learn more about their HR journey<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-16075e2 elementor-align-left elementor-mobile-align-center elementor-widget-mobile_extra__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"16075e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/mihcm.com\/th\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">\u0e15\u0e34\u0e14\u0e15\u0e48\u0e2d\u0e40\u0e23\u0e32<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0414474 e-con-full e-flex e-con e-child\" data-id=\"0414474\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b24746d elementor-widget elementor-widget-heading\" data-id=\"b24746d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">\u0e40\u0e1c\u0e22\u0e41\u0e1e\u0e23\u0e48\u0e02\u0e48\u0e32\u0e27\u0e19\u0e35\u0e49<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4477d2e elementor-share-buttons--shape-circle elementor-share-buttons--view-icon elementor-share-buttons--skin-gradient elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"4477d2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Bagikan di facebook\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_x-twitter\" role=\"button\" tabindex=\"0\" aria-label=\"Bagikan di x-twitter\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-x-twitter\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Bagikan di linkedin\" data-no-translation-aria-label=\"\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" 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