Work has changed. Employees no longer operate within a single system, a single workflow, or a single moment of interaction. Yet, the way services are delivered to employees has largely remained fragmented – across portals, policies, approvals, emails, and manual processes.
MiA ONE changes that.
MiA ONE is the next evolution of the workplace experience – bringing together people, policies, work, and intelligence into one employee experience app and one workplace digital agent.
One app for every employee
MiA ONE is designed to be a personal assistant for every single person in the workplace.
From the moment an employee joins, MiA ONE becomes their single point of interaction for everything related to work – not just HR. Whether it be helping employees’ check attendance, understand a policy, complete a task, request support, or navigate company workflows, MiA ONE brings it all together in one seamless experience.
No more jumping between systems.
No more searching for information.
No more uncertainty about where to go or who to ask.
MiA ONE provides an AI-first approach, allowing users to intuitively get their HR and work tasks done conversationally. Harnessing LLM expertise, it helps users conduct analysis, interpretation, and meaningful content generation using their own HR data, securely.
One workplace agent that understands context
At the heart of MiA ONE is intelligence.
MiA ONE is not a static chatbot or a rules-based tool. It is a true workplace digital agent with context – designed to understand:
- Who the employee is
- Their role, permissions, and boundaries
- The policies and workflows that apply to them
- The moment they are operating in
Based on this context, MiA ONE proactively brings the right information, actions, and guidance to the employee – securely and within defined boundaries.
This is what transforms MiA ONE from a tool into a workplace companion.
Beyond HR: Augmenting how work gets done
While MiA ONE is deeply integrated with HR, it is not limited to HR functionality.
MiA ONE is built to augment work, not interrupt it. Over time, it becomes a layer that supports:
- Day-to-day work interactions
- Organisational processes
- Internal services and workflows
- Knowledge access and decision support
Instead of employees adapting to systems, MiA ONE adapts to employees – making work simpler, faster, and more intuitive.
What MiA ONE does: Intelligent support in every moment of work
At its core, MiA ONE acts as a personal workplace assistant, proactively guiding employees through tasks, policies, and workflows based on who they are, what they need, and the boundaries within which they operate.
Everyday examples of MiA ONE in action:
Instant answers, without searching: An employee doesn’t need to look up a policy document or email HR. They can simply ask MiA ONE:
- “What’s my remaining leave balance?”
- “Can I carry forward unused leave?”
- “What is the travel policy for my role?”
MiA ONE responds instantly – based on company policies, employee eligibility, and organisational rules.
Guided actions, not just information: MiA ONE doesn’t stop at answering questions. It helps employees do things:
- Apply for leave or correct attendance
- Submit requests or approvals
- Check work schedules or time records
- Understand next steps in a workflow
All within a single conversational experience.
Context-aware support for every role: MiA ONE understands role-based boundaries. A manager, HR partner, and individual contributor will receive different information and actions—even when asking similar questions.
For example:
- A manager asking about leave sees team availability and approvals
- An employee sees only their own records
The experience is personalised, secure, and compliant by design.
Beyond HR: Supporting how work gets done
MiA ONE is not limited to HR use cases. It extends into broader workplace interactions – supporting operational queries, internal services, and organisational processes.
Over time, it becomes the intelligent layer employees rely on to navigate work – without needing to understand backend systems.
Continuously improving through learning
Every organisation is unique. Policies evolve. Processes change. Expectations grow. MiA ONE allows companies to continually train their policies, workflows, and organisational knowledge, so the experience employees receive keeps getting better over time.
Organisations can continuously train MiA ONE with:
- Updated policies
- New workflows
- Internal knowledge
- Changing business rules
This means:
- More accurate responses
- More relevant guidance
- Faster service delivery
- Consistent experiences across teams and locations
The workplace becomes smarter with every interaction.
MiA ONE in action: Use cases by persona
MiA ONE adapts to every role in the organisation. By understanding context, permissions, and responsibilities, it delivers the right experience to the right person – every time.
For employees: A personal assistant at work
For employees, MiA ONE becomes the single point of interaction for everything related to work.
Typical use cases include:
- Getting step-by-step guidance on workplace processes
- Accessing information relevant to their role and location
- Checking leave balances, attendance, or work schedules
- Applying for leave, correcting time entries, or submitting requests
- Understanding company policies without reading lengthy documents
- Generating personalised tables
Experience delivered: Fast, simple, and intuitive—without needing to know which system to use or who to contact.
For managers: Contextual visibility and faster decisions
Managers operate across people, processes, and deadlines. MiA ONE gives them instant, role-based clarity.
Typical use cases include:
- Reviewing and approving leave or attendance exceptions
- Checking team availability and workload context
- Understanding policy implications before approving requests
- Receiving prompts or insights tied to team-related actions
- Navigating managerial workflows without switching tools
Experience delivered: Less administrative overhead, more informed decisions, and better team support.
For HR teams: Intelligent service delivery at scale
For HR, MiA ONE becomes a digital extension of the HR function—handling repetitive queries while maintaining consistency and compliance.
Typical use cases include:
- Responding to employee questions with policy-accurate answers
- Ensuring consistent interpretation of HR policies
- Reducing manual HR tickets and email-based queries
- Supporting onboarding, lifecycle events, and policy changes
- Continuously training MiA ONE with updated policies and workflows
Experience delivered: Scalable, consistent, and employee-first HR service delivery—without increasing workload.
For leaders: A smarter, more connected workplace
At a leadership level, MiA ONE contributes to a better employee experience and more efficient service delivery—without disrupting existing systems.
Typical use cases include:
- Improving employee experience consistency across the organisation
- Reducing friction in how services are delivered to employees
- Enabling future integration with enterprise systems
- Supporting digital workplace transformation initiatives
- Building a foundation for an AI-enabled, connected workplace
Experience delivered: A future-ready workplace model that augments people, processes, and technology.
While each persona interacts with MiA ONE differently, the foundation remains the same:
- One unified experience
- One intelligent workplace agent
- One assistant that understands context and boundaries
MiA ONE doesn’t just respond—it adapts.
This is how organisations move from fragmented tools to a truly unified, intelligent employee experience—and how MiHCM is redefining the way work is supported, delivered, and experienced.
Built for the future: Connected, open, and expanding
MiA ONE is built with a clear future vision.
While it already unifies the employee experience within the organisation, it is designed to connect to other enterprise platforms and systems over time.
As organisations grow, MiA ONE grows with them – becoming the intelligent layer that ties multiple systems together into one coherent experience for employees.
This is where MiA ONE moves beyond being an app and becomes the foundation for a connected digital workplace.
Changing the game in employee service delivery
With MiA ONE, we are fundamentally changing how services are delivered to employees.
No longer reactive. No longer fragmented. No longer transactional. Instead, MiA ONE introduces a new model – intelligent, contextual, and employee-first.
It is one experience. One digital agent. One assistant that works quietly in the background – so employees can focus on what truly matters.
MiA ONE is not just a product. It is a shift in how organisations think about work, support, and experience.
And it’s how MiHCM is redefining the future of the digital workplace – one employee at a time.
