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Salaries sit outside LHDN’s e-Invoice net. Claims, perquisites, agent commissions and some director fees do not, and that is where HR and finance must align.
Marianne David535 articles
Marianne DavidAI and the Future of HR
AI for employee engagement combines machine learning, natural language processing and automation to listen, predict and act across the employee lifecycle. The goal is to surface issues earlier, automate routine HR work and guide managers with evidencebacked actions so employees get faster support and clearer development pathways. Who benefits: HR and People Analytics get scale […]
Marianne DavidAI and the Future of HR
Agentic AI for employee experience refers to systems that can take initiative and execute actions on behalf of employees or HR teams, carrying state and context across interactions rather than only responding to single queries. This guide contrasts reactive assistants (inform-only) with systems that can suggest options or act autonomously and sets out a practical […]
Marianne DavidAI and the Future of HR
Work has changed. Employees no longer operate within a single system, a single workflow, or a single moment of interaction. Yet, the way services are delivered to employees has largely remained fragmented – across portals, policies, approvals, emails, and manual processes. MiA ONE changes that. MiA ONE is the next evolution of the workplace experience […]
Marianne DavidAI and the Future of HR
Conversational AI for employees refers to chat interfaces, virtual assistants, and agentic assistants that access HRIS records and policy documents to answer questions and take authorised actions. In practical terms this includes in-app chat, Teams/Slack bots and mobile assistants that return payslips, confirm leave balances or start approval workflows. What we mean by ‘conversational’ vs […]
Marianne DavidAI and the Future of HR
A virtual employee assistant is an employee-grade assistant embedded in an HR system, not a one-off contractor. For SMEs this means the assistant arrives with access to payslips, approval workflows and audit trails so data stays consistent across HR and payroll. The phrase ‘virtual employee assistant’ appears here because the assistant acts as a persistent […]
Marianne DavidAI and the Future of HR
The phrase ‘virtual HR assistant’ covers a spectrum: from conversational AI agents that answer employee queries to staffed virtual HR assistants delivering administrative support. Buyers must distinguish platform capabilities (integrations, workflows, audit logs) from staffing models (offshore human VAs vs onprem or cloud AI assistants). Who should read this guide? This guide targets HR directors, […]
Marianne DavidAI and the Future of HR
A personal AI assistant for employees is a conversational, employee-facing system that answers work-related queries and initiates routine HR and workflow actions. The term covers a spectrum: from simple rule-based chatbots to advanced conversational assistants and agentic assistants that can act on the user’s behalf. Chatbot vs conversational assistant vs agentic assistant Chatbot: rules or […]
Marianne DavidThought Leadership
In times of disruption, leadership is tested not by strategy alone, but by empathy, clarity, and action. In this edition of MiHCM Leadership Lens, we speak with Aqua Dynamics Ltd. Chief Human Resources Officer (CHRO) Manjula Kulathunga, a seasoned HR leader with over two decades of experience across diverse industries, about what it truly means […]
Marianne DavidHR Analytics & Insights
Skill gap analysis is the structured comparison between the skills required to meet current and future business needs and the skills employees actually offer. According to a 2019 Brookings Institution article, this is commonly framed as a mismatch or discrepancy between job requirements and worker capabilities. OECD analysis (2024) similarly treats the gap as the […]
Marianne DavidHR Analytics & Insights
The term ‘Human Resources AI’ covers automation, machine learning models, conversational assistants and predictive analytics applied to HR processes. This guide explains what those technologies do, where they add measurable value and how HR leaders can apply them pragmatically with MiHCM products. What ‘Human Resources AI’ includes (quick taxonomy) Automation & workflow engines: routine approvals, […]
Marianne DavidRegional Laws and Compliance
Employee data privacy covers how organisations collect, use, store and dispose of worker personal information — payroll, HR records, benefits, medical records, background checks and biometrics. HR handles the majority of these records and therefore must lead operationalising privacy controls that differ from consumer privacy programs because employment data often triggers sectoral rules (for example, […]
Marianne DavidHR Analytics & Insights
Employee Net Promoter Score (eNPS) is a single-question metric that asks employees how likely they are to recommend their organisation as a place to work on a 0–10 scale. The simplicity makes it ideal for regular pulse measurement and trend tracking within HR dashboards. Quick definitions: Promoters: respondents scoring 9–10. Passives: respondents scoring 7–8 (excluded […]
