A global apparel manufacturer, with annual revenue of over USD 200 million and more than 20,000 employees across 10 plants in four countries, works closely with international brands across intimate wear, sleepwear, and children’s product ranges.
Given the scale and geographic spread of its operations, human resource management had become an increasingly tangled challenge. The organisation needed to untangle these issues quickly and put HR on an optimal path.
What we delivered
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Unified HR
processes
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Centralised HR
data
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Enhanced Employee
Tự phục vụ
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Insights into workforce
dynamics
All knotted up
The client’s HR function was tied up in an array of troubles:
- Fragmented manual HR processes in relation to recruitment, performance management, and leave management were resulting in inefficiencies and inconsistent employee experiences.
- A severe lack of data integration and real-time insights, with HR data scattered across different systems and spreadsheets.
- Limited employee self-service, resulting in high dependency on HR staff for routine tasks and queries.
It was time to untangle and transform.
Unravelling the tangle
The client reached out to MiHCM, and in no time its HR tangle was straightened out.
How did we do it?
First, key features of the MiHCM Enterprise core solution — Payroll and Attendance — were deployed as the foundation to integrate and operate the organisation’s system in its home market.
This was achieved with a single digital, cloud-based platform with seamless connectivity, retiring numerous legacy applications and other in-house solutions.
Having gone live within just three months, and building on this proven success and stability, the Payroll and Attendance features were then rolled out across the client’s operations in the remaining three countries.
The client then implemented the talent management, performance appraisal, and recruitment features as well.
MiHCM Analytics Solutions were also deployed later, with custom Power BI dashboards providing insights into workforce dynamics.
Seamless outcomes
Improved operational efficiency
The client integrated the MiHCM system with its manufacturing execution system, which forms its core shop-floor automation solution, streamlining HR processes, making routine tasks easier, and enabling a better understanding of employee performance.
This led to increased efficiency and productivity, along with time and cost savings. The client was able to significantly increase its payroll processing speed with MiHCM Enterprise, which replaced its previous on-premises solution.
Enhanced data visibility
Centralised HR data enabled data-driven decision-making and strategic workforce planning. With real-time visibility into key performance indicators, the client could make informed decisions to address workforce challenges promptly and proactively.
By exposing an isolated data source, MiHCM empowered the client to harness the power of data analytics, fostering a culture of data-driven decision-making and innovation within the organisation.
Heightened employee engagement
The self-service portal fostered engagement and enabled HR staff to focus on more strategic initiatives.
Sustainability
The MiHCM solution had a positive environmental impact, enabling a significant reduction in paper consumption, since the organisation no longer had to print payslips and other employee-related documentation.
Actionable insights
The dashboards offered valuable insights into workforce dynamics, enabling the client to optimise resource allocation, mitigate turnover risks, and improve operational efficiency.
A perfect stitch!
Speaking on the implementation, a representative of the client’s leadership team said:
We first implemented the Payroll and Attendance modules for our home market operation, and we were able to go live within just three months. Thereafter we implemented them across our operations in the other three countries. Having experienced the stability of these modules, we started rolling out the Talent Management, Performance Appraisal, and Recruitment modules.
MiHCM Enterprise is a single solution, so once you have set up the core, you can easily expand it to the remaining modules. This is something most organisations need to hear, because many struggle with successful implementation.
— Client leadership team
Note: This case study has been fully anonymised. All identifying details, including company name and country-specific attributions, have been generalised while preserving the accuracy of the outcomes described.
The client
- A $200+ million company
- Works closely with global brands
- Operates in intimate, sleepwear, and children’s product ranges
- Business operations comprise over 20,000 employees
- 10 plants, based in Kenya, Ethiopia, Egypt, and Sri Lanka
Seamless outcomes
- Improved operational efficiency
- Enhanced data visibility
- Heightened employee engagement
- Sustainability
- Actionable insights
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