How we enabled our workforce at MiHCM to work from home

COVID-19 is impacting everyone and every aspect of our daily lives: our social interactions, family life, communities, and, of course, how we work.

At MiHCM, we are working to do our part by ensuring the safety of our employees while extending our service to valued customers and partners across South Asia and South East Asia (MiHCM's Protective Measures Against the New Coronavirus).

We have shifted our employees to working online to protect the health and well-being of the communities in which we operate while continuing our business consistently.

This is how we enabled our entire regional workforce to shift to an online working model during this outbreak!

The Shift!

On 13thMarch, the management ofMiHCMdecided to switchthe entire workforce, including teams in Sri Lanka and Malaysiato work from home withimmediateeffect.

All our Sri Lankan employees in regional bases were brought back to Sri Lankaon time,and from Monday 16th March,theentire company switched to workingfrom home.

Howdidweshift our operation to an absoluteonline mode overnight?

Back in 2017,wecommunicated to all ouremployees thatMiHCM wouldbecome acompletelydigital companyby 2020 by digitising all internal systems used by each team; thus, weswitchedallon-premiseoperational systems to the cloud and aggressively adopted cloud technology.

We as a company advocate Digital Transformation andwereone of the first in the world to release a true cloudDigital HR solution (www.mihcm.com) back in 2017.

MiHCM’s aspiration in this age is to become anadvocate to our globalclientele onbecoming adigitalworkplace and shareour vision towards theFUTURE OF WORK. This aspiration keeps demanding us tomake sure wechampion what we advocate.

Our approach towards #WFH: Working from Home

Day-to-day Communication and Collaboration

We at MiHCM use a range of tools and platforms for communication, collaboration,HR,project management, support services, partner management, finance and sales and marketing.

The mostessential toolswe useacross our companyareour very own MiHCMdigital HRplatform to manage our HR needs and Microsoft Teams for effective communication and collaboration.

Every department at MiHCM heavily uses Microsoft Teams to create channelsfor internal collaboration, organise meetingswith clients and partners, knowledge sharing/brainstorming sessions, and evendeliver product demonstrations to prospective clients in the region.We also useMicrosoftOutlook to communicate with our clients and partners.

Furthermore, allourcolleaguesat MiHCM useMiHCM HR on Microsoft Teamsto check-in/out, apply for leave, check leave balance,submit timesheets on work they accomplished,view pay slipsand reach out to our HRfor various HR service requests.

Besides Microsoft Teams, we use SharePoint to store, share, and previewdigitaldocuments andcontent of MiHCM, letting our teams access content from anywhere anytime.

Project Management

While we work from home, we ensure to sustain the commitment given to our clients.Our clientele spansacross South Asia and South East Asia. We use manyplatforms to ensure consistentproject managementtodeliver everyproject milestoneon time.

Our Project Managers and their teams use Microsoft Projects to monitor theprogressof project timelinesand milestones.The projects team also usestheAsanawork management tooltocontinuously collaboratewith our product engineering frontand share/follow up milestones associated withproductengineering.

The usage of these tools has empowered our projects team tocoordinate project requirements with internal teams and complete implementation on time.

MiHCM Helpdesk

MiHCM receives our clients’ feedback, complaints, andsupport ticketsto the MiHCM Helpdesk. Our team uses the Freshdesk platformtodrawthesesupport ticketsfrom the MiHCM helpdesk, resolve each complaint, and communicate thesolution.

Freshdesk has enabled our support team to respondto clients and solve their issues on the dot,complying well with the MiHCM SLA.

Managing Finance & Business Operations

Our finance and business operations team is geared to work remotely as they use many cloud applications including the cloud-based ERP(Bileeta Entution Cloud ERP), invoicing system(MiHCM Billing Platform),and even a fewonlineplatforms to manage local statutory payments.

Their tasks including the dispatch ofdigitalinvoices to clients, receiving online payments from clients, and processing statutory payments are completely managed through these cloud systems, setting the pace for uninterrupted remote work.

MiHCM Partner Program

Ourteam who bringstogether an ecosystem ofglobal partners usesMicrosoft Teamsevery dayto connect with partners and provide them support tosellMiHCMsuccessfully in theirrespective markets.

Additionally,this team usesahomegrownonlinepartner portal to host legal and marketing collateralfor partners.

This portalis also used to create and manage sales funnels of every partner, enabling our team to monitor the sales performance of each partnercontinuously.

MiHCM Sales & Marketing

MiHCM Marketing works with a focus on furnishingproduct information and HR industry insights and trendsto a global clientele. Therefore, the product website and other marketing literature have been localisedto the markets we operate in.

These localised web pagesaredesignedonWordPressgiving us the flexibility to reach the backend of sites, refresh content and alter and improve SEOtactics whileworking from home.

Our Sales team benefits fromHubspot -our Cloud CRM toolto create and manage their sales funnel anddrawsales projectionsfor the future.

We are steadfast in our mission to improve the collaboration and engagement of our workforce, and we have successfully embraced the new model of workduring thischaoticperiod.

We are proud of how we areadaptingourmindsetand utilisingthe above tools andplatformswhich allow us to connect the dotsby bringingtogether clients, an ecosystem of partners,and keep our workforceequippedto serve them.

If you wish to learn moreonhow your organisation can learn to adopt cloud technology to enable remote working / working from home write to us –reachus-wfh@mihcm.com.