Introduction to MIA Digital Virtual Assistant
Depending on the services you have subscribed and utilize, MIA may collect, store or transfer following information between MIA and Core HR system it links with:
MIA ensures that personal information can be accessed only by bot frameworks, data controllers and authorized users of HR systems it connects with. Without the consent of the users, MIA or its administrators will not share information with third parties other than for judicial purposes. MIA stores information in secured Microsoft azure PaaS. It also will pass certain phrases into Microsoft LUIS machine learning based services to interpret natural language queries. It also uses Q&A maker APIs provided in Microsoft Azure platform.
In case of a business merger or acquisition, MIA may have to disclose data held by our data controllers to a third party, which becomes business owners of this product.
Obligations of users
MIA users do not have any obligation to provide their personal data when interacting with it. However, MIA may not be able to operate as intended, when such information is not provided. For example, if you opt not to provide your educational qualifications in a screening exercise, you may get lesser internal scores computed by our algorithms and data models, which may result in lesser chances of you getting short listed.
Usage of aggregated data
MIA reserves rights to analyze, aggregate and categorize types of queries its users make. Our clients, business partners and data controllers will have access to analytics based on such aggregated data anonymous in nature.
Deletion of user accounts and keeping historical records
When your employment is over with our client, you will not be able to access MIA any longer. We do not take any responsibility to provide chat histories you had with MIA. MIA reserves its rights to keep histories of your interactions and chats for a minimum period of five years in HR systems upon termination of employment. Chat histories can be seen only by data controllers who are fully aware of privacy aspects.
We may have to refer to queries you have submitted to MIA and its responses, in order to troubleshoot technical issues, if a requirement arises.
Handling information breaches
In case of a security breach, MIA will inform its clients within 72 hours of such a breach, whereas client means any organization or person who has purchased MIA services and under its active support service agreements.
Terms and conditions
These terms and conditions are applicable to:
Using MIA services shall be subject to the fees, features, scope, duration and additional terms and conditions, which are specified under the corresponding separate order form & agreement (“commercial agreement”),
incorporated by reference to these terms, which you have agreed to, executed, signed or otherwise authorized in conjunction with the purchase of the right to use the service. the terms and conditions of the commercial agreement are hereby incorporated by reference into these terms, and any reference to “terms” shall also refer to these terms as well as the commercial agreement.