MiA ONE goes live at MiHCM Connect Malaysia

All-new agentic MiA ONE to redefine employee experience

Launches MiHCM Consulting to deliver end-to-end HR transformation

Unveils host of AI solutions to solve complex HR and work challenges

AI-powered Syntra enables secure analysis of private data

MiHCM, a global MNC HR technology provider, unveiled a host of new AI-powered solutions to top corporate leaders, partners, and customers at MiHCM Connect 2026 on 22 January, at Pullman Kuala Lumpur City Centre Hotel & Residences.

At the high-profile event attended by a host of distinguished invitees from top Malaysian corporates and Government-linked institutions, MiHCM Consulting Regional General Manager – Asia Bakhtiar Pahroraji and MiHCM Group CEO Harsha Purasinghe showcased how MiHCM’s new, revolutionary cutting-edge AI solutions could boost productivity, deliver more with less, and transform HR work processes – heralding a new era of smart HR work.

At the event, the company also announced the launch of MiHCM Consulting, aimed at delivering end-to-end HR transformation.

“We’re entering a new era of work tech, where AI isn’t just a feature – it’s a foundation,” said Purasinghe. “With MiA ONE, Syntra, our SmartAssist suite, and MiHCM Consulting, we’re not just enhancing HR; we’re revolutionising how organisations operate. Our solutions are built to deliver secure, intelligent, interactive and intuitive experiences that empower leaders and employees alike. Our mission is to empower organisations to thrive in the future of work by blending human-centric HR with intelligent digital and AI-powered technologies.

Commenting on the company’s new offerings, Bakhtiar said: “Malaysian organisations are at a pivotal point in their transformation journey, where the focus is shifting from digitising HR processes to building intelligent, people-centric workplaces. With solutions like MiA ONE, Syntra, and our SmartAssist suite, we’re enabling organisations in Malaysia to unlock deeper workforce insights, improve productivity, and respond faster to change – all while maintaining the highest standards of security, compliance, and local relevance.”

MiHCM Consulting

A new consulting practice within the MiHCM Group, MiHCM Consulting is designed to deliver end-to-end HR transformation, change management, and advisory services for organisations across South Asia and Southeast Asia, aligning organisations towards the future of work.

It expands MiHCM’s regional footprint beyond technology into strategic advisory and execution and positions MiHCM as a regional HR transformation leader, combining deep HR expertise with digital HR, Work Tech, analytics, AI-driven insights and AI agents.

With MiHCM Consulting, the MiHCM Group brings together strategy, technology, data, and change to help organisations move from intent to impact – building future-ready HR functions that scale with the business and deliver lasting value.

Commenting on the launch of the new operation, Bakhtiar said: “Across South and Southeast Asia, we see organisations at very different stages of HR maturity. MiHCM Consulting meets clients where they are – whether they’re defining a multi-year HR strategy, preparing for digital leap, or driving transformation post go-live. Our strengths are rooted in combining regional context, proven frameworks, and deep MiHCM platform expertise to deliver results, not just recommendations.”

MiA ONE, a personal agentic AI assistant

The key highlight of the event was the announcing of MiA ONE— a personal agentic AI assistant built to redefine the employee experience.

“Traditionally, employee self-service and experience delivery have been through web portals and mobile apps, and they’ve served us well for the past seven years, but they have limitations. We realised it was time to reimagine the entire employee experience. Our vision was to turn every employee into an empowered digital worker, supported by an intelligent, personalised AI assistant,” said Purasinghe.

MiA ONE goes beyond chatbots, acting as an intelligent companion that can understand natural language, take actions, and complete HR tasks automatically. Employees can now apply for leave, check policies, generate insights, or get approvals by simply conversing naturally with MiA ONE.

“Imagine an entire workforce guided each day by their own personal digital workplace assistant – one that understands you, your work, and your context. MiA ONE, our fully agentic, AI-powered personal assistant, is designed to replace traditional web and mobile self-service.”

MiA ONE combines intelligence with enterprise-grade security.

Syntra, MiHCM’s AI-powered brain

Syntra, MiHCM’s AI-powered brain, Syntra represents the foundation of MiHCM’s future – the engine that drives intelligence across the entire MiHCM ecosystem.

“Over the past few years, we’ve been building not just features, but a deep AI capability that can understand context, process data, and deliver intelligent outcomes. We wanted to go beyond automation and analytics, to create a platform that learns, adapts, and powers intelligent decision-making for organisations. Syntra, our AI Core Platform, brings together data, insights, and intelligence into one unified framework,” said Purasinghe.

Syntra unlocks the power of each client’s MiHCM private tenant data, combines it with the same organisation’s enterprise data lakes, business systems, and uploaded documents, and generates real-time insights and visualisations.

Transforming raw data into interactive insights that guide decisions and reveal deeper workforce patterns and seamlessly blends private, structured, and unstructured data, it delivers contextual intelligence while keeping customer data completely secure and isolated.

“What makes Syntra truly powerful is its ability to unlock your organisation’s private intelligence without exposing your data to public models. Syntra fuses your internal and external data safely to deliver the most meaningful insights — all in real time,” said Purasinghe.

Syntra turns any question into instant answers, charts, tables, and dashboards, exportable into PowerPoint, Excel, or PDF. It connects to MiHCM and third-party systems via secure APIs, consolidating all workforce and enterprise data into one intelligent layer.

“With Syntra and MiA ONE, we are shaping the next decade of MiHCM, where AI becomes the foundation for every digital workforce experience. This is our bold step forward – from digital HR to truly intelligent work technology built in Asia, for the world,” added Purasinghe.

Built on Microsoft Azure, Syntra ensures enterprise-grade performance, uptime, and regional adaptability, with end-to-end security and compliance.

Smart, secure solutions for the future of work

Expanding on the company’s Data & AI offerings, Purasinghe highlighted that the world had entered a new era of AI, and that MiHCM’s dedicated AI team was capable of solving complex HR and work challenges with advanced AI capabilities.

Other products showcased included:

• SmartAssist for Core – streamlines HR operations with AI-driven automation
• SmartAssist for Recruitment – revolutionises talent acquisition through intelligent insights
• Ziksa – An intelligent learning platform that personalises upskilling and accelerates capability development

The event also featured a showcase of MiHCM’s Enterprise Payroll and concluded with a session on the company’s security and compliance framework. All the new products are now available to clients.

Headquartered in Kuala Lumpur, MiHCM Asia Sdn Bhd is a global MNC HR technology provider delivering enterprise-grade HR, payroll, talent, analytics, and AI-powered workforce intelligence solutions across Asia and beyond. Built in Asia, MiHCM empowers organisations to power the future of work through human-centred, intelligent technology.

MiHCM Asia Sdn Bhd has been awarded the prestigious Malaysia Digital status by the Malaysia Digital Economy Corporation (MDEC), which drives Malaysia’s digital economy. The receipt of this prestigious status holds special significance for MiHCM Asia Sdn Bhd, given that Malaysia is its hub for Asia.