When people come first: Lessons in HR leadership from Manjula Kulathunga
In times of disruption, leadership is tested not by strategy alone, but by empathy, clarity, and action. In this edition of MiHCM Leadership Lens, we speak with Aqua Dynamics Ltd. Chief Human Resources Officer (CHRO) Manjula Kulathunga, a seasoned HR leader with over two decades of experience across diverse industries, about what it truly means […]
A guide to skill gap analysis and assessment
Skill gap analysis is the structured comparison between the skills required to meet current and future business needs and the skills employees actually offer. According to a 2019 Brookings Institution article, this is commonly framed as a mismatch or discrepancy between job requirements and worker capabilities. OECD analysis (2024) similarly treats the gap as the […]
AI in HR: A practical guide to adoption, analytics and ROI
The term ‘Human Resources AI’ covers automation, machine learning models, conversational assistants and predictive analytics applied to HR processes. This guide explains what those technologies do, where they add measurable value and how HR leaders can apply them pragmatically with MiHCM products. What ‘Human Resources AI’ includes (quick taxonomy) Automation & workflow engines: routine approvals, […]
Employee data privacy: HR compliance and best practices
Employee data privacy covers how organisations collect, use, store and dispose of worker personal information — payroll, HR records, benefits, medical records, background checks and biometrics. HR handles the majority of these records and therefore must lead operationalising privacy controls that differ from consumer privacy programs because employment data often triggers sectoral rules (for example, […]
A guide to Employee Net Promoter Score (eNPS) analytics
Employee Net Promoter Score (eNPS) is a single-question metric that asks employees how likely they are to recommend their organisation as a place to work on a 0–10 scale. The simplicity makes it ideal for regular pulse measurement and trend tracking within HR dashboards. Quick definitions: Promoters: respondents scoring 9–10. Passives: respondents scoring 7–8 (excluded […]
Real-time workforce optimisation strategies that scale
Workforce optimisation strategies now include real-time optimisation: continuous forecasting, adherence monitoring and automated interventions that extend traditional workforce management (WFM) beyond weekly cycles. Real-time workforce optimisation ingests live attendance and demand signals to update schedules, trigger shift-fill workflows and surface coaching opportunities within the same operating day. What ‘real-time’ means for scheduling, analytics and HR […]
Predictive hiring analytics for SMEs
Predictive hiring analytics uses historical HR and recruitment data to generate candidate-fit signals that help recruiters prioritise applicants, shorten hiring cycles, and reduce early churn. For Small and Medium-sized Enterprises (SMEs), these methods offer a practical path to higher quality-of-hire without large analytics teams. SMEs typically hold useful HRIS and ATS records (applications, interview ratings, […]
Ensuring employee data privacy: Best practices and policy
Employee data privacy is the set of policies, processes and technical measures that govern how an organisation collects, stores, uses and disposes of employee personal information. For HR teams, employee data privacy is operational: HR typically controls recruiting, payroll, benefits and performance records, and therefore owns much of both the risk and the practical controls […]
Employee data management: The complete guide
Employee data management defines how organisations collect, store, secure, and use workforce information across the employee lifecycle. Employee data includes personal identifiers and contact details, payroll and bank details, benefits enrolment, performance reviews, health and disability records, DEI attributes, and legal documentation such as tax forms. Centralising employee data into a single HRIS reduces duplication, […]
The ultimate guide to workforce planning and analytics in 2026
Workforce planning and analytics is the combined discipline that links demand-and-supply forecasting for people with data-driven HR analytics (from descriptive through prescriptive) to align talent to strategy and cost. This guide shows how to move from raw HR, payroll and timesheet data to validated forecasts, scenario simulations and operational actions that shorten vacancy time, reduce […]