COVID-19 is impacting everyone and every aspect of our daily lives: our social interactions, family life, communities, and, of course, how we work.
At MiHCM, we are working to do our part by ensuring the safety of our employees while extending our service to valued customers and partners across South Asia and South East Asia (MiHCM’s Protective Measures Against the New Coronavirus).
We have shifted our employees to working online to protect the health and well-being of the communities in which we operate while continuing our business consistently.
This is how we enabled our entire regional workforce to shift to an online working model during this outbreak!
1. The Shift!
On 13th March, the management of MiHCM decided to switch the entire workforce, including teams in Sri Lanka and Malaysia to work from home with immediate effect.
All our Sri Lankan employees in regional bases were brought back to Sri Lanka on time, and from Monday 16th March, the entire company switched to working from home.
How did we shift our operation to an absolute online mode overnight?
Back in 2017, we communicated to all our employees that MiHCM would become a completely digital company by 2020 by digitising all internal systems used by each team; thus, we switched all on-premise operational systems to the cloud and aggressively adopted cloud technology.
We as a company advocate Digital Transformation and were one of the first in the world to release a true cloud Digital HR solution (www.mihcm.com) back in 2017.
MiHCM’s aspiration in this age is to become an advocate to our global clientele on becoming a digital workplace and share our vision towards the FUTURE OF WORK. This aspiration keeps demanding us to make sure we champion what we advocate.
2. Our approach towards #WFH: Working from Home
Day-to-day Communication and Collaboration
We at MiHCM use a range of tools and platforms for communication, collaboration, HR, project management, support services, partner management, finance and sales and marketing.
The most essential tools we use across our company are our very own MiHCM digital HR platform to manage our HR needs and Microsoft Teams for effective communication and collaboration.
Every department at MiHCM heavily uses Microsoft Teams to create channels for internal collaboration, organise meetings with clients and partners, knowledge sharing/brainstorming sessions, and even deliver product demonstrations to prospective clients in the region. We also use Microsoft Outlook to communicate with our clients and partners.
Furthermore, all our colleagues at MiHCM use MiHCM HR on Microsoft Teams to check-in/out, apply for leave, check leave balance, submit timesheets on work they accomplished, view pay slips and reach out to our HR for various HR service requests.
Besides Microsoft Teams, we use SharePoint to store, share, and preview digital documents and content of MiHCM, letting our teams access content from anywhere anytime.
3. Project Management
While we work from home, we ensure to sustain the commitment given to our clients. Our clientele spans across South Asia and South East Asia. We use many platforms to ensure consistent project management to deliver every project milestone on time.
Our Project Managers and their teams use Microsoft Projects to monitor the progress of project timelines and milestones. The projects team also uses the Asana work management tool to continuously collaborate with our product engineering front and share/follow up milestones associated with product engineering.
The usage of these tools has empowered our projects team to coordinate project requirements with internal teams and complete implementation on time.
4. MiHCM Helpdesk
MiHCM receives our clients’ feedback, complaints, and support tickets to the MiHCM Helpdesk. Our team uses the Freshdesk platform to draw these support tickets from the MiHCM helpdesk, resolve each complaint, and communicate the solution.
Freshdesk has enabled our support team to respond to clients and solve their issues on the dot, complying well with the MiHCM SLA.
5. Managing Finance & Business Operations
Our finance and business operations team is geared to work remotely as they use many cloud applications including the cloud-based ERP (Bileeta Entution Cloud ERP), invoicing system (MiHCM Billing Platform), and even a few online platforms to manage local statutory payments.
Their tasks including the dispatch of digital invoices to clients, receiving online payments from clients, and processing statutory payments are completely managed through these cloud systems, setting the pace for uninterrupted remote work.
6. MiHCM Partner Program
Our team who brings together an ecosystem of global partners uses Microsoft Teams every day to connect with partners and provide them support to sell MiHCM successfully in their respective markets.
Additionally, this team uses a homegrown online partner portal to host legal and marketing collateral for partners.
This portal is also used to create and manage sales funnels of every partner, enabling our team to monitor the sales performance of each partner continuously.
7. MiHCM Sales & Marketing
MiHCM Marketing works with a focus on furnishing product information and HR industry insights and trends to a global clientele. Therefore, the product website and other marketing literature have been localised to the markets we operate in.
These localised web pages are designed on WordPress giving us the flexibility to reach the backend of sites, refresh content and alter and improve SEO tactics while working from home.
Our Sales team benefits from Hubspot – our Cloud CRM tool to create and manage their sales funnel and draw sales projections for the future.
We are steadfast in our mission to improve the collaboration and engagement of our workforce, and we have successfully embraced the new model of work during this chaotic period.
We are proud of how we are adapting our mindset and utilising the above tools and platforms which allow us to connect the dots by bringing together clients, an ecosystem of partners, and keep our workforce equipped to serve them.
If you wish to learn more on how your organisation can learn to adopt cloud technology to enable remote working / working from home write to us – reachus-wfh@mihcm.com.
