Pan Asia Banking Corporation PLC (PABC) is a leading bank that has pioneered many firsts in the banking industry over the decades and has a strong reputation as a trusted and reliable banking solutions partner.
Positioning itself as a ‘Truly Sri Lankan Bank,’ its Corporate Philosophy emphasises empathy, care, and support for traditional values. The bank is known for its strong financial performance and resilience, focus on sustainable development and community upliftment, and commitment to innovation and digital transformation.
With 88 branches across Sri Lanka and over 1,600 employees, PABC provides a wide range of financial services through its Retail and SME Banking, Corporate Banking, and Treasury segments.
Challenges faced by PABC
When this leading commercial banking entity reached out to MiHCM, its HR operations were heavily reliant on manual, paper-based processes, which led to inefficiencies and compliance risks across several key areas:
1. Manual and Paper-Driven HR Operations
- Employee onboarding, transfers, and separations were managed through physical forms and approvals.
- Time-consuming data entry increased the likelihood of human errors and data loss.
- Maintaining accurate and up-to-date personnel records was difficult.
2. Regulatory Compliance and Audit Pressure
- Frequent internal and regulatory reporting demanded precise and timely HR data.
- Ensuring proper documentation of employee records and approvals for inspections was a challenge.
3. Inefficient Leave and Attendance Tracking
- Attendance was recorded manually at branch level using registers, then consolidated centrally.
- Overtime calculations and attendance reconciliation were prone to errors.
- Payroll processing was time-consuming and involved many human resources to carry out the processing due to the manual effort required for data collection and report creation.
4. Manual Recruitment and Onboarding
- Recruitment was handled manually — CVs were collected via email, shortlisted using physical documents, and printed for interview panels.
- Inconsistencies in selection, documentation, and approvals were common.
- The time from vacancy request to onboarding was lengthy, inefficient and consumed excessive man-hours.
MiHCM’s solutions
To address these challenges, MiHCM implemented a suite of digital HR solutions, comprising Core HR, Attendance Management, Recruitment, Dynamics and Analytics.
This enabled profile digitisation, approval flow automation, leave policy automation, auto-capturing of invalid and late attendance, and advanced reporting functionality.
Impact and outcomes
MiHCM’s digital transformation of PABC’s HR operations delivered measurable improvements:
- Automated HR Functions: Employee profile management and leave/attendance tracking were digitised, reducing manual errors and eliminating the need for physical documents.
- Streamlined Recruitment: Recruitment and onboarding processes became faster and more cost-effective, with enhanced reporting and reduced manual workload.
- Mobile Accessibility: The MiHCM mobile app enabled on-the-go approvals and requests, improving convenience and responsiveness.
- Real-Time Analytics: Advanced analytics provided instant visibility into HR data, enabling faster, data-driven decision-making.
A successful transition
Through its partnership with MiHCM, Pan Asia Banking Corporation PLC has successfully transitioned from manual, paper-based HR operations to a fully digitised, centralised, and analytics-driven HR environment.
Outlining how MiHCM has transformed PABC’s HR operations, PABC Assistant General Manager – Human Resources, Thushari Malalgoda said: “MiHCM has truly transformed our HR operations by streamlining processes and making them more efficient, transparent, and user-friendly. It has empowered both our HR team and employees with seamless digital experiences.”
Malalgoda emphasised that MiHCM has significantly improved HR operations by centralising and automating core functions, such as Employee Profile Management, Leave, and Attendance Management, which has reduced manual errors and handling personal file softcopies, enabling the elimination of physical documents and reducing the cost of paper.
She stated that MiHCM has further streamlined the Recruitment and Onboarding process, increasing efficiency, reducing the cost and time taken to hire and onboard a recruit, enhanced reporting for faster insights, and reduced the manual workload.
She added that the mobile app adds extra convenience, allowing approvals and requests on the go and has created a more accurate, efficient, and engaging digital HR environment for PABC’s team and employees.
Commenting on the advanced analytics aspect, Malalgoda said: “MiHCM’s advanced analytics provide real-time visibility into HR data, allowing us to track trends, identify issues, and access accurate information instantly. This has enabled faster and more informed decision-making, helping HR and management act quickly and effectively.”
This HR transformation has not only improved operational efficiency and compliance but also empowered PABC’s employees and HR teams with seamless, mobile-enabled experiences. By embracing digital innovation, PABC continues to reinforce its position as a forward-thinking, truly Sri Lankan bank committed to excellence, sustainability, and people-centric values.
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