A leading telecommunications operator, which dominates the market across many connected spheres and delivers services to a subscriber base running into several millions of customers, was facing a host of challenges and approached MiHCM for a centralised data warehousing solution to streamline data access and reporting.
With custom employee turnover prediction, custom company BI dashboard on employee segmentation, and ongoing data warehousing projects, we provided up-to-date insights and enabled timely decision-making, while meeting data governance standards.
Here’s how we did it.
Connectivity issues
The key problems facing the customer were as follows:
- High employee turnover: The customer faced challenges in predicting and managing employee turnover rates effectively.
- Lack of segmentation insights: They struggled to gain detailed insights into employee segments for better workforce management.
- Centralised data management: There was a need for a centralised data warehousing solution to streamline data access and reporting.
MiHCM to the rescue
The solutions we implemented:
- Custom employee turnover prediction project
- Custom company BI dashboard project on employee segmentation
- Ongoing data warehousing project
Having retrieved the data from their database, we developed a data warehouse to effectively expose and manage data from our end, providing streamlined access for analysis and reporting.
Technologies we utilised:
- Power BI: For data visualisation and reporting.
- SQL Server: For data warehousing and management.
- Predictive Analytics Models: For forecasting employee turnover.
Ensuring scalability and futureproofing:
- Scalability: The solution is designed to grow with the customer’s data needs, allowing for future expansion.
- Futureproofing: We built the architecture to be adaptable, ensuring easy integration of new technologies without significant rework.
Differentiating characteristics and special capabilities:
- Custom analytics development: We provided tailored analytics solutions that addressed the client’s unique business challenges.
- Interactive dashboards: Our dashboards offer a comprehensive view of employee metrics, such as turnover and segmentation, enhancing decision-making capabilities.
Team certifications to champion the specific solution created:
- Microsoft Certified Azure Data Scientist
- Microsoft Certified Power BI Data Analyst
How we delivered the analytics:
- Delivery method: Analytics are delivered through interactive Power BI dashboards, allowing users to visually explore data and generate insights easily.
- User training: We conduct training sessions to empower the customer to effectively utilise the dashboards and maximise the value of their data.
Dialled in to the future
Business benefits
- Up-to-date information: This approach provides up-to-date insights, enabling timely decision-making.
- Security and compliance: Ensured data governance standards were met throughout the process.
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