MiHCM recently announced the availability of its AI-powered support agent during the Microsoft AI tour in Singapore.
Built utilising the AI agentic framework, the agent is aimed at elevating the user experience by handling customer queries efficiently and effectively.
The 24/7 support agent provides MiHCM clients the ability to get their questions answered in real time and resolves issues round the clock, boosting performance like never before.
Utilising natural language and the power of large language AI models to provide a highly adaptable near-human chat experience, the MiHCM support agent is designed to understand customer requests, narrow down issues, and promptly provide comprehensive responses to resolve issues.
It also integrates with the MiHCM support portal for unsolved issues, ensuring customers receive timely human assistance when needed.
“The launch of our agentic AI-powered MiHCM support agent marks a significant milestone in our commitment to delivering outstanding support to all our customers. By leveraging cutting-edge AI and natural language processing, we are ensuring that our clients receive instant, accurate, and human-like assistance around the clock,” said MiHCM CEO Harsha Purasinghe, who announced the launch in Singapore while attending the Microsoft AI tour event.
“We intend to continuously improve the experience with regular updates and fine-tuning to ensure we remain focused on delivering support instantly through this AI-powered support agent,” he added.
Unlike the digital agents of yesteryear, which were limited to programmed conversations and workflows which often went around in circles, the MiHCM support agent effortlessly deciphers natural language queries and engages in conversation until it identifies the precise problem facing the customer.
This wholesome experience in natural language eliminates the usual frustration involved in communicating with automated agents.
While the support agent has been extensively trained to use the existing MiHCM knowledge base and provide personalised responses aimed at resolving a wide range of customer issues, it also ensures that users receive timely human assistance via the escalation of any unresolved issue to a human agent.
With the comprehensive knowledge base constantly evolving, plans are in the pipeline to also introduce training scripts via the support agent, furthering improving the MiHCM user experience.
Phase 1 of the release commenced with effect from 1 March for selected customers, while all MiHCM customers will have access to the MiHCM support agent from 1 April.
An HR tech leader, MiHCM has been helping organisations embrace digital HR and work tech solutions since 2017. Today, MiHCM serves an international clientele of 1,000+ companies across 22 countries in diverse industry verticals such as Banking and Finance, Technology, Manufacturing, Telecommunication, and Diversified Groups.
